Service

FAQ

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  • What countries does SUISTUDIO ship to? +
    SUISTUDIO offers worldwide delivery, using high-end courier services. Please select your country of shipping destination at the top-right of the web site before you start shopping.
  • Does SUISTUDIO ship to Post Office boxes? +
    Please note that we do not deliver to Post Office boxes, forwarding addresses or courier collection points. We do deliver to all home and office addresses.
  • How long does it take for my order to arrive and how much will it cost? +

    SUISTUDIO's estimated delivery time and shipping fees vary by country. We aim to deliver all orders within 3 to 4 business days worldwide, but most countries are eligible for next-day and two-day delivery services. Please see below for more information.

    Region Delivery time Delivery cost
    Europe 1-4 business days West, North & South EU countries: Free delivery
    East EU & non-EU countries: Free delivery on orders over €100
    North-America 1-5 business days USA: Free delivery
    Canada: Free delivery on orders over $500
    South-America 3-5 business days $35
    Middle-East 2-3 business days Between $15 and $35
    Asia 3-5 business days Between $15 and $35
    China: ¥120
    Oceania 3-4 business days $25. Free delivery on orders over $500.
    Africa 3-4 business days $35

    Our shipping fee always includes customs duties and import taxes. Please note that delivery into extended areas may take a day or two longer.

  • How can I track my order? +
    Your products will be delivered through high-quality courier services. After we have dispatched your parcel, you will receive an automated email stating a track & trace number so you can easily follow the whereabouts of your parcel.
  • What are the payment methods SUISTUDIO accepts? +
    We accept Visa, MasterCard, American Express and PayPal for all countries. In addition, we offer various local payment methods in many countries.
  • Why has my payment failed? +
    There are many reasons payment errors can occur and a number of steps you can take to resolve potential issues. Please review your personal and credit card information to verify that everything has been entered correctly. You could also try a different credit card or payment method, such as PayPal. If problems persist, please contact your bank, as it is possible that your account lacks sufficient funds or has been flagged for security reasons. For any other issues or questions, please contact our Customer Service representatives.
  • Do you offer tailoring to online purchases, or Personal Tailoring for online purchase? +
    We cannot alter your online purchases before shipping them. To ensure the perfect fit, we advise you to come to our stores so we may advise you on alterations. If you are not close to a SUISTUDIO store, you may alternatively take your garment to your personal tailor.
  • How do I make a purchase? +

    We aim to make online shopping as simple and straightforward as possible. If you know what you are looking for, you can select this category in our online store. You can also browse and make purchases using our Shop by Look section. Once you have found an item of your liking, select your size and use the Add to cart button. If you don't know your size, you can use our size advisor. Review the items in your shopping cart by selecting the cart icon in the top right corner. You can use the remove-button to delete items from your cart. Click on check out to go to the page where you can complete your order.

  • Do I need to set up an account to place an order? +

    Yes, creating a SUISTUDIO account has many benefits:

    - Track your orders and review past purchases
    - Request returns or exchanges
    - Save your address and card details for faster shopping
    - Save your personal measurements and sizes

  • How do I know if an item is in stock? +

    Our current stock is listed on our website. If your desired size is not available in the drop-down menu of a product, it means this size is out of stock. If you have special requests concerning sizing and availability, please call or email our Customer Service department. SUISTUDIO does not work with a waiting list; when more sizes become available they are immediately displayed online and available for purchase.

  • What about the warranty on my products? +

    Our products enjoy legal warranty. In the unlikely case that you encounter an issue with the product(s) you have purchases with us, you can contact our Customer Service representatives or visit one of our stores.

  • When will I receive my exchanged item? +
    If you request an exchange, we will proceed with sending you the exchanged product(s) as soon as we have correctly received the returned goods.
  • How do I return or exchange an item? +

    Should your SUISTUDIO purchase not meet your expectations or should you change your mind, you may return the product within 30 days after delivery, for a full refund or an exchange. Returns are free; you do not have to pay for return shipment costs. There are 2 ways to make a return:

    - Go to www.SUISTUDIO.com/return and use your order details to log in. You can select the products that you wish to return, and indicate whether you want a refund or an exchange. After that you can choose whether you would like to schedule a (free) carrier pick-up service, or wish to drop-off the product yourself at either a store or drop-off point. Should you ship your returns back, you can use the prepaid return label that was included in the original shipment.
    - Take your returns to one of our store locations, where we will process your refund or exchange.

    After we have correctly received your returns at our warehouse, we will refund the products' total purchase amount to the payment method used to place your original order within 5-7 business days. If you chose to receive an exchange product, these will be re-shipped within 1-2 business days after we received your return.

  • When will I receive my refund? +
    After we have correctly and timely received and processed your returns, you will receive the refund of the products' total purchase amount to the original payment method within 5-7 business days.
  • I have a question or a comment about your products or service. +

    If you have any questions or comments about our products or service, do not hesitate to contact our Customer Service representatives. You will receive an answer within 8 hours. Our Customer Service representatives are available per email or by telephone.

  • Is it possible to order the trousers of a suit in a different size to the jacket? +

    It is possible to order different sizes for the jacket and the trousers/ skirt/ shorts of all suits.

  • How much duties and taxes will I have to pay when I order from SUISTUDIO? +

    If you are shipping within the USA, sales tax will only be charged on states where SUISTUDIO has a physical presence (AZ, CA, CO, CT, DC, FL, GA, IL, NV, NY, PA, TX, WA). No other tax or import duty will be applied to orders shipped within the USA. Please note that all non-customs related local taxes are the customer's responsibility. SUISTUDIO is not responsible for reporting or paying additional local taxes to states, such as Use Tax.

    For purchases made in the rest of the world, we may apply country or region-specific sales taxes or import duties, which will be clearly mentioned in the check-out process. If any extra costs involved in receiving or importing your order, SUISTUDIO will cover these costs. You will never have to pay any costs that are not mentioned in the check-out process.

  • How do I change the country where to ship my products to? +
    When you visit our website, the ‘ship to’ country will automatically take your current location, depending on your IP address. If you want to ship to a country different from the one you are located at the time of ordering, you can select a country from the ‘ship to’ drop-down menu on the top right corner. For a better experience, we advise you to do so before you start shopping.
  • What is your cookie policy? +

    When visiting our website, SUISTUDIO receives and records information from your browser through a variety of methods, such as cookies and pixel tags. Cookies are pieces of information sent to your web browser when you visit the SUISTUDIO website. Working in combination with website content, cookies capture and remember information like shopping cart items, purchase history, username, password, and other information.

    We use cookies and tiny graphic images called pixel tags to track, in aggregate form only, customers’ site usage and recognize personal settings and preferences; enabling us to improve site services and experience. Cookies and pixel tags also provide us with data about site traffic and interaction, and identify, obtain, and measure trends, statistics, and other general site analytics so that we can offer better site experiences and tools in the future. As is common practice on many websites, we may contract with third parties to assist us in gathering data, however, they are only permitted to use information collected to help SUISTUDIO conduct and improve its business.

    You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies by adjusting your browser settings. However, please note that disabling cookies will restrict access to many of the features that make our website more efficient, as well as prevent certain services, including online shopping, from functioning properly. SUISTUDIO also works with companies who use tracking technologies to serve ads on our behalf across the internet. Additionally, these companies may collect non-personally identifiable information about your visits to our website to help research and measure the effectiveness of our online content, advertisements, and other forms of communications.

    If you are located in Europe, you can delete cookies via Your Online Choices, to ensure they won’t be placed on a third party website.

  • Do you have any distributors or agents in my country, or can I become a distributor or agent? +

    No. SUISTUDIO products are only available for sale online or within one of our retail stores.

  • Can I buy SUISTUDIO products in wholesale/bulk? +
    SUISTUDIO does not operate any discounts on wholesale or bulk orders.

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